FAQ's

Camping (6 questions)
Are the campsites serviced?
Although the campsites are not serviced, we do have water and sewer trucks available to provide and/or pump sewage for a nominal fee.
I am dropping off a camper for a family member/friend before the festival begins. Do I need a wristband to get onto the site?
The gates officially open on Wednesday, April 9th at 9am, for campers and will remain open each day until approximately 10pm. You are welcome to drop off a camper for your family members any time during Front Gate hours (9am - 10pm) Wednesday - Sunday. You will be asked to provide collateral (i.e., valid id & credit card) and sign documentation to ensure that you exit the Country Thunder grounds.

Starting Thursday April 10th, everyone on-site will be required to show a valid festival ticket AND a valid camping pass, or you will be asked to purchase them.
Is the price of campsites per night or for all 4 days?
When you purchase a campsite, you are purchasing it for all 4 days of the festival.
When are campers expected to leave on Monday after the show?
Camper load out is encouraged early on the morning of April 14th and we expect all campers to be off of the festival grounds by Monday afternoon.
Does the campsite purchase include any festival tickets?
No, these are sold separately. If you want to camp on-site, you still must purchase a 4-DAY Festival Wristband (this wristband can be GA, RSVD, or VIP) + your campsite.
Does it matter how many people are at my campsite, as long as we have only 1 sleeping unit?
No, you can have as many people on your campsite as you want, as long as you are following the rules. Everyone on the campsite must have a 4-DAY wristband, and ALL of your belongings MUST fit on your 19'x40' campsite, no exceptions.
Disabled Patrons (2 questions)
Do you have a disabled seating area? How do I get to it?
We do offer disabled seating to the left of the stage (if you are looking at the stage) within the VIP/RSVD area. Out of respect for limited amount of space available, we invite disabled fans and ONE attendant to use this viewing area.
I am or am bringing a family member who has trouble walking. Is there a service to get them to the disabled seating area?
Unfortunately no. Though we welcome everyone, it is an outdoor festival and weather sometimes is an issue. We provide Handicap Parking, which is quite close to the event. If you are unable to walk, you are welcome to bring a wheelchair or a medical scooter (no golf carts please) to get around. Again, the festival site is large and is earthy (not paved), so please keep this in mind as you are planning your visit.
Gates (3 questions)
When do gates officially open?
If you are a camper, you can load in as early as Wednesday April 10 from 9:00am-10:00pm.

Gates will re-open at 9:00am on Thursday April 11th.

If you arrive at Country Thunder after 10:00pm, you will have to wait outside the gate until the next morning, so please plan accordingly.
What are the front gate hours?
Wednesday April 10th: 9 am - 10 pm

Thursday April 11th: 9 am - 10 pm

Friday April 12th: 9 am - 10 pm

Saturday April 13th: 9 am - 10 pm

Sunday April 14th: 9 am - 10 pm

**The exit gate is open 24 hours for anyone wishing to leave the site.
What are the gate times for the festival bowl?
Thursday April 10th: 3 pm - 2 am

Friday April 11th: 12pm - 2 am

Saturday April 12th: 12pm - 2 am

Sunday April 13th: 12pm - 2 am
General (3 questions)
Do you have a Country Thunder Program?
Yes, and it is complimentary to you as a patron! Programs can be found at the Main festival entrance as well as the Information Tent, please grab a program to view; Festival Maps, Artist Biographies, Stage Schedules, Partner Sponsors, and more!
OMG, I've lost an item! How can I find it?
Lost and Found is located in the Information Tent on-site. Although we would like to think that everyone is our friend, it is not often the case. Try to hold onto your things, but if you do happen to lose something, check out the Information Tent to hopefully find your belonging.
OMG, I've found an item! How can I return it to its rightful owner?
You are a good soul. I would like to thank you ahead of time for returning what isn't yours to the Information Tent to await its owner. If you've ever lost your keys and have to get towed, you can feel their pain, so thanks!
Purchasing (2 questions)
Why am I getting an address verification error when trying to place my order online, and did it go through?
This happens when the address on your card, does not match the address for your account. Please check both of these to make sure that they match. If you feel that you have entered the correct information and you are still receiving the error message, please contact issuing bank so triple check.
Why do I have a charge of $1.00 on my Card?
If you just placed an order today, and noticed that your card was charged $1.00, this is because we are checking your account to make sure that funds are available. This charge will be refunded to you within 24 hours.
Ticketing (11 questions)
What happens if I break or lose my wristband? Can I get a replacement?
Unfortunately no, we do not replace lost or stolen wristbands. Also, since wristbands are cloth, they tighten easily. Please be careful with your wristband as you will not be allowed anywhere on site without one.
I purchased tickets but am now unable to attend the event. Can I return them for a refund?
Unfortunately no, we do not offer refunds, as all sales are final. Helpful Hint: Advertise your ticket at www.facebook.com/countrythunderusa to notify other patrons of your situation.
Is there re-entry with a 1-Day Ticket?
Yes, you may exit and enter the site at your leisure, as long as you are wearing the correct day wristband.
Do you offer 1-Day VIP or RSVD Tickets?
No. These tickets are 4-DAY weekend tickets and are only sold as such. The only single day tickets that we sell are General Admission.
Can I split my 4-DAY, VIP or RSVD Ticket?
Unfortunately, we do not split 4-DAY tickets into single days.
How can I renew my VIP, RSVD or Camping Ticket?
For renewing your VIP/RSVD and Camping tickets please visit the Information Tent Thursday 2pm - 9pm and Friday - Sunday 11:00am - 9:00pm. If you do not renew your tickets by 9pm Sunday, they will be available to the public starting Tuesday April, 16th at 2:00pm CST.

How do I place an order & get my tickets if I don't have an email?
If you do not have an email address, and are not interested in making one, we can mail your tickets to your home address. We do not suggest using a friends email address to receive tickets, as friends have been known to not be honest. Review online what you would like to order, and we can take your order over the phone at (866) 802-6418.
When are 1-DAY Tickets going on Sale?
Single day tickets will be available for purchase February1, 2013.
How do I order Tickets if I am an International Purchaser?
If you are outside of the US, please call (877) 569-7767 and tell them that you would like to purchase tickets for Country Thunder.
Why haven't I received my Print-At-Home Tickets?
You will be notified when your PAH tickets have been emailed. If you find that you have not received them, be sure to check your junk mail or spam folder. If you still cannot find them, please email info@countrythunder.com and we will get that taken care of for you.
What if I am on my way to Country Thunder, and forgot my tickets?
In this case, you will need to go to the Will Call booth and they will be able to look your order up by verifying your personal information.
VIP Patrons (3 questions)
This is my first time, where is VIP Parking?
Please see the Festival Site Map to locate your parking lot.
Where do I pick up my Meal Tickets?
Upon entering the festival bowl, please go directly to the festival Information booth where you can pick up your meal tickets, ask questions and place your renewals.
What are the Meal Times?
Meals times are as follows Friday through Sunday;
Lunch: 12pm - 2pm
Dinner: 5pm - 7pm
**Notice: only dinner is served on Thursday.